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Product Complaint Management, Defect reporting and Recall -Postponed from November

Tuesday, November 28, 2023, 5:00 pm-8:30 pm

£30.00 excluding VAT

17:00 Registration opens
17:30 Food
17:45 Meeting opens
20:30 Meeting close

The event aims to provide a baseline understanding and application of the requirements related to GMP Complaint Management, Defect Reporting & Product Recall for the EU and UK, as presented by Dark Horse Consulting. This evening and related materials are aimed at the Quality Professional, who would like to improve their personal knowledge in the legislation, best practice and practical management of GMP Complaint Management, Defect Reporting & Product Recall. Attendees who would benefit from this evening include, but not limited to those new to Quality Assurance, those in transition between roles and responsibilities, those looking to improve existing systems and processes, address personal knowledge gaps and trainee QPs.

The evening will be led by DHC eligible QPs Ian Pardo, Stephan Croft and Liam Breen (Sr Consultant).  The format of the evening will be a mixture of Powerpoint presentation, break-out challenge groups & scenarios with feedback sessions and Q&A. The evening will have limited availability, therefore will be a first served basis. A certificate of attendance will be issued by the PQG as part of CPD records.The evening session will include the following agenda items:-

  • Introduction
  • Legislation & Guidance overview
  • Complaint lifecycle & Specific considerations
  • Internal escalation pathway, notification to management and controlled escalation
  • Defect identification and reporting
  • Medical assessment
  • Product recall lifecycle & Specific considerations
  • Trainee QP Viva scenario management and considerations
  • Conclusion
  • Q&A

On booking this meeting you will receive a confirmation of your place and a VAT receipt.

The cost of the event includes light refreshment of sandwiches (with vegetarian options) and tea/coffee.

The Woburn Suite 

From Senate House Reception, go straight ahead, passing through the Crush Hall. Turn right at the Café and the Woburn Suite is on the left.

If after booking you find you are no longer able to attend, I am afraid we are unable to offer refunds. You may send a colleague or contact in your place, but please let us know so we can confirm details with them.

If you have any questions e-mail admin@pqg.org


Tuesday, November 28, 2023
5:00 pm-8:30 pm
Event Category:


Sarah Powell


The Woburn Suite, Senate House, University of London
Malet Street
London, WC1E 7HU United Kingdom
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